Privacy Policy

Last updated on June 30, 2024.

General

This website is managed by Kristian Gabler Coaching AS. On this site, the terms "we," "our," and "us" refer to Kristian Gabler Coaching AS through the Brand Helen&Kristian. We offer the use of this website, goods, services, information, and guidance to you as a customer, provided you accept all terms, conditions, policies, and notices stated here. You also agree that we can use electronic communication channels to send information to you.

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We take privacy seriously and will collect and process your personal data in accordance with Norwegian law, including the Personal Data Act and the General Data Protection Regulation (GDPR). This privacy policy explains how we collect and use personal data. Kristian Gabler Coaching AS is responsible for the processing of personal data you provide to Helenkristian.com. By accepting our sales terms, you agree to this privacy policy.

You can contact us regarding the personal data you have provided to us by sending an email to hello@helenkristian.com or by using the information provided under "Contact" on our website.

Introduction

This privacy policy applies when Helenkristian.com, is responsible for processing personal data about you. The Helen&Kristian loyalty program is a membership program with benefits for you as a customer of Helen&Kristian. To become a member of the Helen&Kristian loyalty program, you must register on the website. By doing so, you consent to our processing and protection of personal data described in this privacy policy.

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The website Helenkristian.com and the Helen&Kristian loyalty program are owned and operated by Kristian Gabler Coaching AS. Our contact information is:

Company Name: Kristian Gabler Coaching AS
Organization Number: 932 739 623
Mailing Address: Dronningensgate 87, 1724 Sarpsborg
Email: hello@helenkristian.com

Helenkristian.com is powered by a Wix E-commerce Platform.

What is Personal Data?

Personal data is any information and assessments that can be linked to you as an individual. This includes, for example, your name, gender, address, phone number, email, and national ID number. In certain cases, a dynamic IP address may also be defined as personal data if it can be linked to a physical person. Information about behavior patterns is also considered personal data. Examples include information about your purchases, which stores you visit, and what you search for online (Data Protection Authority).

What Personal Data Do We Collect About You as a Customer?

Personal data collected by Helenkristian.com includes contact information you have provided as a customer and/or user of Helenkristian.com's website. This includes personal data such as your name, address, gender, email address, phone number.  Additionally, we collect information about you and your activities on Helenkristian.com, such as purchases made, behavior, contacts with us via email/phone, and potential returns (complaints, exchanges, etc.).

Where Do We Collect Personal Data From?

We collect personal data directly from you when you create a customer account or make a purchase on the website. Providing personal data is voluntary, and you can withdraw your consent at any time by deactivating it in your customer account on Helenkristian.com or by sending an email to hello@helenkristian.com.

What Do We Need From You?

When purchasing goods on Helenkristian.com, you must register your name, address, valid email address, and postal code. This information is stored with us.

When registering for our afiliate program, you must provide your name, phone number, and email address.

We send newsletters from Helen&Kristian. Newsletters are only sent to customers who have given us permission to communicate with them via email and/or SMS. If you have received newsletters from us and no longer wish to receive them, you can unsubscribe by clicking the link in the newsletter or by sending us an email at hello@helenkristian.com.

Even if you unsubscribe from our newsletter, your email and phone number will still be stored in our customer database unless you request that it be deleted by contacting hello@helenkristian.com.

What Are the Personal Data Used For?

The primary purpose of collecting personal data is to send you the item(s) you have ordered. We also process personal data when you contact us. We process the information you provide us but only store the information we need to assist you. This means that all information not relevant to fulfilling the purpose will not be stored or processed in any way.

When you make a purchase on Helenkristian.com, you establish a customer profile with us. The information we collect includes managing your purchases and your account on Helenkristian.com (My Account). Contact details and purchase history necessary to process your order and deliver the item(s) to you are collected, and these contact details may also be used to send you newsletters, either based on a previous customer relationship or provided you have explicitly consented to this.

To further develop Helenkristian.com and offer better solutions and services for you as a customer, we collect statistics on traffic, purchases, and behavior.  This enables us to provide recommendations, product information, and service customization that is most relevant to you, based on products you have viewed, ads you have clicked on, and behavior of users with similar usage patterns as you.

In case of product complaints, repairs, and replacements, your contact information will be processed to register the complaint and perform any repairs or replacements.

Payment card information is not stored by Helenkristian.com. All card transactions are processed externally by authorized payment service providers. These providers are responsible for the processing of personal data and must be contacted regarding their handling of personal data. The payment service providers on Helenkristian.com are Credittcard, Vipps and Klarna.

The legal basis for this collection of personal data is that it is necessary for us to fulfill our obligations under the purchase agreement, in accordance with the Consumer Purchase Act. If the information is not provided, we cannot fulfill our obligations, and we will have to refuse the purchase. Processing is necessary to safeguard Helenkristian.com and our customers' legitimate interest in assessing, developing, and improving products, services, and systems.

Disclosure of Personal Data to Third Parties

Helenkristian.com through Kristian Gabler Coacing AS is the sole owner of the information collected on this site. We do not sell, trade, or transfer your personal data to third parties without your consent unless it is necessary to process your order or send the item(s) to you. Your personal data may be shared with and processed by our selected partners, such as platform providers and social media, for the aforementioned purposes. A third party is a business that processes personal data on our behalf, with whom we have entered into a data processing agreement to maximize customer security. We use payment solutions from Stripe, Klarna and Vipps, which require certain information to complete the transaction. By using these payment solutions, you agree to the terms of the payment intermediary and our purchase terms. We do not store your card number. All card transactions and payment transactions are processed externally by authorized providers. If you choose Klarna Installment, you must register with Klarna and agree that Klarna conducts a credit check on you.

Helt Hjem, Posten, Bring, and PostNord transport goods from us to you. When you order items for delivery from us, you agree to the terms of Helt Hjem, Posten, Bring, and PostNord and our purchase terms. Our purchase terms can be found on Helenkristian.com/termsofsale.

To maintain an up-to-date, user-friendly, and secure website, we use a digital partner. This partner is WIX.  WIX has access to our platforms and servers, meaning they have access to personal data left on Helenkristian.com. Our partnership agreement with the provider ensures that personal data left on Helenkristian.com is not misused.

Storage, Modification, and Deletion of Personal Data

Personal data we have received from you or obtained in other ways will only be retained as long as we need to keep it. The data will then be securely deleted from our database. Personal data related to order history is retained to fulfill our obligations to keep accounting records (typically 5 years) and to ensure your rights for warranty and complaint on products you have purchased from us. As long as you have an ongoing customer relationship with us, we will retain your personal data. If you wish to change the information about you or no longer want to be a customer of Helen&Kristian, you can request that we modify or delete the personal data we have about you, including your user account.

We use the email you provide to send you newsletters and information, as well as updates about orders (only if you have given explicit consent to this and consent at previous purchases). If you no longer wish to receive newsletters and information via email, you can easily unsubscribe in each email you receive from us or by contacting hello@helenkristian.com.

Your Rights Regarding Personal Data

Helen&Kristian processes personal data securely. We respect your rights to access and control your personal data and will ensure that your rights are respected as defined in the GDPR.

Your rights under the GDPR include:

• Right to Access: You have the right to access the personal data we process about you. You can request a copy of the data by contacting us at hello@helenkristian.com.

• Right to Rectification: If you believe that any information we hold about you is inaccurate or incomplete, you can request that we correct or complete the information.

• Right to Erasure: Under certain conditions, you have the right to request that we delete your personal data. For example, if the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.

• Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions, such as if you contest the accuracy of the data or object to the processing.

• Right to Data Portability: You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another data controller.

• Right to Object: You have the right to object to the processing of your personal data under certain conditions, such as if the processing is based on our legitimate interests.

• Right to Withdraw Consent: If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

• Right to Lodge a Complaint: If you believe that we have violated your rights under the GDPR, you have the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at hello@helenkristian.com. We will respond to your request without undue delay and within the timeframes required by applicable law.

Cookies

We employ the use of cookies. By accessing Helenkristian.com, you agreed to use cookies in agreement with the Helenkristian.com’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or other reasons. We will notify you of any significant changes by posting the updated policy on our website or by other appropriate means.

If you have any questions or concerns about our privacy policy or how we handle your personal data, please contact us at hello@helenkristian.com.

This privacy policy outlines how Helen&Kristian handles your personal data, ensuring transparency and compliance with applicable privacy laws. If you have any specific questions or need further clarification, please reach out to us at the provided contact details.